Whatever we purchase in life, we all want a back-up service that supports and protects us if things should go wrong. In the event that you are not happy with any aspect of our service or a repair, a senior member of staff will take responsibility to deal with your problem and seek to resolve the issue. The following outlines the terms of FCC parts and labour warranty
˜We guarantee our workmanship for as long as you own the car”
Parts supplied through one of our approved suppliers.
Such parts will have the manufacturers guarantee. This is usually 12,000 miles or 12 months. A failed part will be removed and replaced by FCC under the terms of the manufactures warranty within this period.
Parts purchased from a Vehicle Main dealer.
Under the terms of their warranty and in the event of a claim, they may stipulate that the vehicle has to be returned to a main dealer workshop for rectification.They may not allow FCC to undertake the claim. In this event you would need to take the vehicle to the nearest vehicle main dealer for rectification.
Parts fitted, that you have supplied.
We cannot guarantee either the part or the labour should a fault occur. Any rectification work would be chargeable to you. If your supplier offers a warranty on such, you would need to contact them to see what their procedures are in the event of a warranty claim. FCC cannot be responsible for the rectification of a failed part we haven’t supplied.
We cannot offer any Warranty on any pre-used parts whether supplied by FCC or yourself. Any rectification work would be chargeable. If your supplier offers a warranty on such, you would need to contact them to see what their procedures are in the event of a warranty claim.FCC cannot be responsible for the rectification of a failed pre-used part.
Parts supplied outside FCC approved suppliers
Our normal policy is to supply parts only from a known established supplier, with the assurance of original equipment standard and quality. These are then covered by the manufactures guarantee in event of failure. We may, due to scarcity or supply issues, with your agreement, need to Â purchase parts outside of that framework. In such cases we may not be able to offer a warranty on either the part or the labour should a fault occur with the fitted part.
Warranty claim procedure on work undertaken by FCC
Should there be a problem with any work carried out by FCC on your vehicle or a failure of parts supplied and fitted by FCC in the first instance you should contact FCC to notify your concern. The vehicle should be returned to FCC for us to investigate and establish any potential claim under the warranty. If the vehicle needs to be recovered to FCC, reimbursement for any recovery and transportation costs involved would be subject to the parts manufacturer’s warranty claim procedure and liability. If for some impracticable reason, the vehicle cannot be returned to FCC (eg immobility or distance) FCC must be contacted at the time of the failure and in all instances FCC must first be given the opportunity to either rectify the problem or to authorise a resolution. Any subsequent rectification or repair by another garage not authorised by, or agreed with FCC, could result in an invalid claim. Any failed parts must be kept for inspection under the warranty claim.
If you should have any complaint about FCC, in the first instance please refer this to the Service Manager at Fields Car centre in writing.
Conciliation and Independent arbitration service
FCC are part of the Bosch Car service network. As such we subscribe to the â€˜Bosch consumer code of practice.
Should we be unable to resolve your complaint, Bosch offer, free of charge, a conciliation service. Bosch will work with you and FCC to resolve your complaint speedily and fairly.
This enables a complaint to be reviewed independently of Bosch and a recommendation provided as to how the complaint may be resolved. The recommendation of the Adjudicator is binding on the BCS garage; however the customer remains free to reject this proposal. The Independent Adjudication service is only available if the customer has sought to resolve the complaint using the Bosch conciliation service
Full details of all the above, are available from our office. This does not affect your statutory rights. Customers should note that this service does not prevent them from seeking redress through other legal means.
Personal communication, telephone and personal visits.
- Personal data
Name, address, email, telephone details are held on our secure Management software AIT.
This information is a gathered verbally and inputted manually or through our on line booking system when a person contacts FCC.
This information is used for customer identification.
We may use this data for contact purposes in relation to work being estimated for or undertaken.
Transactional: FCC may use this to communicate with you in order to complete any transactional commitments.
We operate a customer reminder system for service and mot.
Customers are asked to opt in to this process by a signing on Job sheets or verbally agreement if not present.
Only FCC staff have access to their information. No third party has access to use this data.
- Inaccurate information
This is amended immediately.
- How long is information held for?
We hold information on our systems until a customer asks us to remove the data.
However dormant account personal details are deleted after 3 years.
Estimate data records are destroyed after 6 months.
Information held in paper form eg job sheets are held for 12 months and are then destroyed.
Email newsletter, special offers
We use a third party company ‘Mail chimp’ to send out emails, news sheets.
We transfer your name and email only to mail chimp for this purpose.
We gather statistics around email openings and clicks to help monitor our emails.
Only we can use this data. Only FCC staff have access to their information. No third party has access to use this data.
You may ask to withdraw from this at any time and we will remove you from the system
- Breaches to system
Any breach of data will be investigated by a senior manager. As no financial data is stored this is likely to only be email, phone, address details and vehicle details.
The senior manager will assess the implications of such a breach and advise accordingly as to what if any action is required to protect from such a further occurrence and if the data records involved require the persons to be informed.
- Credit card data
For purposes of payment a Debit or credit card number, expiry date and security code and relevant address required. This data is recorded on a written form and destroyed by shredding after the transaction.
Credit card transaction slips are held for one month in a secure safe and then shredded.
Section 2 Online data policy
This section governs the manner in which Field’s Car Centre Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.fields-carcentre.co.uk website (“Site”) and through telephone or personal communication.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, vehicle details including registration number, make and model.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
This information will be transferred to our secure in house management software system for ongoing communication purposes only.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Field’s Car Centre ltd collects and uses Users personal information for the purposes out lined in section 1The email address Users provide for enquires, estimates or bookings, will only be used to send them information and updates pertaining to their request. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not share sell, trade, or rent Users personal identification information to others. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Field’s Car Centre Ltd
Units 5-7 Goldsworth Road Ind Est, Woking, Surrey, GU21 6LY,
Tel: 01483 766634